Refund policy
Free access and purchase availability
A Free account has no subscription charge. Paid plan and data-pack purchases are subject to availability. When purchases are enabled, the price and applicable terms must be shown before payment.
Stopping renewal
Cancel renewal from Billing to stop the next recurring charge. Where access continues through an already-paid period, it remains available until that period ends. Canceling renewal does not automatically issue a refund for the current period.
Requesting a refund
Contact support if you believe a charge is duplicated, incorrect, unauthorized, or relates to a service that was not provided as described. Include the account identifier, invoice reference, charge date, and a short explanation. Never send a full card number, private key, or recovery password.
Proposed approach: review requests individually, including the purchase terms, usage, reason for the request, and applicable consumer law. Any automatic refund period, eligibility conditions, exclusions, and treatment of unused subscription time must be approved before this policy becomes effective.
Data packs
Data packs add a hosted traffic allowance; they are not a cash balance. Eligible plans, validity, order of consumption, and any refund treatment must be disclosed before purchase. The final refund rules for unused or partly used packs remain to be confirmed.
Approved refunds
When a refund is approved, it is returned through the original payment channel where possible. The payment provider and bank determine when it appears. This draft does not promise a processing deadline.
Your statutory rights
Nothing in this policy limits a refund, withdrawal, remedy, or dispute right that applicable law gives you and does not allow us to exclude.
Contact
Contact SHAI support and select billing or refunds in your message. Roameo Inc. is the entity selling subscriptions and handling customer contracts.